There Went the Scroll Wheel…
Some three weeks ago, I was wondering whether not returning my new mouse was the right choice. Well, as of yesterday, I know it wasn’t, as the scroll wheel pretty much gave up on me for good just as I was writing the previous post. One moment it was quite fine, and in fact I had noticed the wheel issues so rarely since I had stopped paying such close attention to the matter that I was actually meaning to set up gaming profiles including wheel functions right after finishing that post, and the next it simply stopped working. Though definitely not reliably, it may still scroll up in the normal position when it feels like it, but to scroll down I need to tilt it left and keep it pressed that way while scrolling, and even then it doesn’t work every time and I doubt it’ll be too long before this will fail completely as well.
Incidentally, yesterday marked 31 days since I bought it, so can’t return it anymore and now it’ll be a matter of taking it back to be repaired or replaced, waiting for who knows how long and then seeing whether the replacement will be any better. However, since I can, with some annoyance, make do with a mouse without a functioning scroll wheel for a while, I’m wondering whether I should wait until January 5, or perhaps the evening of January 4, since the shop itself is open every day, before taking it back, so it will be sent for repairs or replacement at the start of a full week of work instead of simply sitting there over the free days coming next week.
Did send a support message to the store as soon as it happened, but seeing as I only got a reply to the one about the missing warranty certificate after some two weeks, after solving the issue myself by going there, and the people I spoke to while there told me to just go directly if I’ll ever have another problem, since the support department is such a mess that not even employees get answers, much less customers, I’m not expecting much. On the other hand, I did already get a reply to the message I sent to ROCCAT support, being told to take it back to the shop to have it replaced with a new one under the terms of the warranty, and of course that they admit that the Kone[+] had scroll wheel problems but those have been solved in the XTD, but it’s impossible to ever be 100% certain there will be no issues when it comes to electronic products. Waiting to see if he’ll reply again now, after I pointed out the significant number of people who have this complaint about the XTD as well and the fact that some identified exactly why it happens, and that it definitely seems designed to fail, though in these cases it’s obviously a matter of it failing far sooner than desired.
As I was saying in that post I wrote some three weeks ago, I guess I committed to this mouse now, and I’m getting used to a very good thing as far as shape, button placement, surface material and customization options go, so can only hope it’ll be replaced quickly and it somehow won’t fail again for quite some years to come. If so, what I now see as a poor choice may turn out to be a pretty good one in the end, while otherwise it’ll become a truly terrible one and, considering how I react to computer issues, it will spell trouble in more ways than one.
